Six Steps to RCA is a leading investigation and root cause analysis text book for health and social care professionals. First published in 2002, the 3^rd edition is now available. To date over 7,000 copies of the book have been sold, and a number of NHS organisations have adopted ‘Six Steps to RCA’ as their incident investigation manual for staff.

The book sets out a straight forward framework for the conduct of an effective investigation. A range of tools and techniques are clearly described and the author provides the reader with useful reflections around particular aspects of the investigation process.

In this third edition of the book particular attention is given to:

• the preparation and planning of an investigation, including terms of reference;
• creating analytical timelines;
• the investigative interview;
• the structured analysis of information gathered via the investigation process;
• defining contributory factors and root causes to care / case management concerns;
• designing SMART recommendations; and
• delivering a robust investigation report.

The Author, Maria Dineen, is an expert investigator of health and social care incidents, and uses her experience of investigating incidents, since 1994, to ensure that Six Steps to RCA is of every day practical use.  In addition to her breadth of experience in the conduct of the investigation of health and social care incidents, Maria, designed the initial content framework for the root cause analysis training delivered by England’s National Patient Safety Agency in 2002; much of which remains present in their contemporary workshops. She also worked closely with the NPSA’s development team in the content design of their root cause analysis e-learning tool kit.

UK single book order	Europe single book order	Non UK/Non-EU single book order

For further information, invoice, and multiple purchases email: enquiries@consequence.org.uk